🔒 Privacy Policy

 

Last updated: [17.12.2025]

At Eratiana / Eratiana Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

📌 Information We Collect

We may collect the following information when you use our website or place an order:

Name

Email address

Phone number

Billing and shipping address

Order details

Payment-related information (processed securely via third-party providers)

⚠️ We do not store or have access to your full card details.

💳 Payments & Third-Party Services 

All payments on our website are processed securely through trusted third-party payment gateways such as Stripe and other payment providers.

These providers may collect and process your payment information in accordance with their own privacy policies.

📦 How We Use Your Information

Your information is used to:

Process and fulfill orders

Communicate order updates and delivery information

Respond to customer inquiries

Improve our services and website experience

Comply with legal and regulatory requirements

🔐 Data Protection

We take appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure.

Access to customer information is limited strictly to business purposes only.

🍪 Cookies

Our website may use cookies to enhance user experience, analyze website traffic, and improve functionality. You may choose to disable cookies through your browser settings.

🌍 International Data Transfers

If you are located outside Sri Lanka, your information may be transferred and processed in countries where our service providers operate, including payment and shipping partners.

❌ Data Sharing

We do not sell, rent, or trade your personal information.

Your data is shared only with trusted third parties such as:

Payment processors

Shipping partners

Website service providers

…and only when necessary to complete your order.

🔁 Your Rights

You may request to:

Access your personal data

Correct inaccurate information

Request deletion of your data (subject to legal obligations)

To make a request, contact us using the details below.

📞 Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Eratiana / Eratiana Ltd
📧 Email: info@eratiana.com
📍 Location: Colombo, Sri Lanka